We’re always happy to place the items you’re interested in into a quote that includes price per unit, set-up costs, any additional fees (PMS color match), digitizing, polybagging, rush charges, etc) as well as estimated shipping charges. The amount on your quote may not exactly match the invoice amount you might later get but it’s generally very close.
We will ALWAYS present a quote to you with the goods you’ve decided upon and all associated ordering costs for approval before placing an order.
We highly recommend and encourage samples! It’s always a good idea to see one before placing an order (or even a few so you can choose which you like best). Most items are available as either random samples (extras from someone else’s order with a logo on it) or blank. Garment and textile samples are billed at the blank goods price plus shipping. Promotional item samples will be billed at the lowest quoted price plus shipping. All samples are custom ordered and non-returnable. You may, however, return garment and textile samples to us for inclusion in and as part of your screen printed or embroidered order. Samples can add up to 5-7 business days to the ordering process so if you need the order for a specific date, please plan ahead.
Ordering and proofs:
After you’ve approved your quote and we’ve received a 50% deposit, we’ll need your art in a vector file. Please see “Artwork & Graphic Design” under FAQs for more on how to submit your artwork. For promotional items you’ll receive a digital proof (via email) to review and approve before you order moves into production. For rush orders you will generally be asked to waive a proof in order to expedite the process. For embroidery orders you’ll receive a sew-out photo of your art on a fabric swatch for review and approval. For screen printed orders there isn’t a proofing process but we can work with you to mock-up your art on a garment to reflect art size and positioning if requested.
For screen printed and embroidered goods you’ll usually receive the exact quantity you ordered. Promotional items are often produced at high speed and errors or variance may occur in the process that aren’t noticed until after production is complete. As a result, it is common for additional items to be made to ensure that the minimum order quantity is met. As a result, we reserve the right to ship and invoice up to ± 3% of the original order quantity. Be sure to plan your order quantity with that in mind.
Turn-around for screen printed and embroidered items is generally ten business days after mock-up or sew-out approval and does not include transit time. Turnaround for promotional items varies by item and does not include any time before proof approval or transit time. Your in-hand date will be one of the first questions we ask when an order is discussed.